STANDARD TERMS AND CONDITIONS OF SALE

1.     General

            WhiskerWorld is an online pet store offering pet products, accessories, food, toys, grooming supplies, clothing,   and        other pet-related items. These Terms & Conditions govern your use of our website and services.             We reserve the right to update or modify these terms at any time without prior notice.

          2. Products

         We strive to ensure all product descriptions, images, and prices are accurate. However:

1. • Product colors may vary slightly due to screen settings.
   • Product packaging may differ from images shown.
   • Availability is subject to stock.
   • We reserve the right to discontinue or modify products at any time.

3. Pricing

2. • All prices are listed in Indian Rupees (₹).
   • Prices are subject to change without prior notice.
   • Applicable taxes and shipping charges will be calculated during checkout.

4. Orders

We reserve the right to:

3. • Accept or reject any order.
   • Cancel orders due to pricing errors, stock unavailability, suspected fraud, or incorrect information.
   • Request additional verification before processing an order.

If your order is cancelled after payment, a full refund will be initiated.

5. Shipping & Delivery

4. • Orders are processed as quickly as possible.
   • Delivery timelines are estimates and may vary due to weather, courier delays, holidays, or unforeseen circumstances.
   • Same-day delivery (where available) is subject to product availability, service area, and order timing.
   • Customers are responsible for providing an accurate delivery address.

6. Returns & Refunds

Returns are accepted only under the following conditions:

5. • Incorrect product received.
   • Damaged product upon delivery.
   • Manufacturing defect.

Products must be unused, in their original packaging, and reported within 24 hours of delivery.

Returns will not be accepted for:

6. • Opened pet food.
   • Treats and supplements.
   • Grooming or hygiene products.
   • Personalized or custom-made items.
   • Products damaged due to misuse.

Refunds will be processed after inspection and approval.

7. Cancellations

Orders cannot be cancelled once order is placed.

Once dispatched, cancellations may not be possible.

8. Payments

We accept secure online payment methods and cash on delivery available during checkout.

WhiskerWorld does not store your card or banking information.

9. Customer Responsibilities

Customers agree to:

7. • Provide accurate information.
   • Maintain the confidentiality of their account credentials.
   • Use the website only for lawful purposes.

10. Intellectual Property

All website content, including logos, graphics, images, product descriptions, text, and designs, is the property of WhiskerWorld and may not be copied, reproduced, or distributed without written permission.

11. Limitation of Liability

WhiskerWorld shall not be liable for:

8. • Indirect or consequential damages.
   • Delivery delays beyond our control.
   • Allergic reactions or misuse of products.
   • Incorrect use of pet products.

Customers should always supervise pets while using toys, accessories, or treats.

12. Pet Safety Disclaimer

Every pet is unique. Customers are responsible for selecting products suitable for their pet's breed, size, age, and health condition.

If your pet has medical concerns, allergies, or dietary restrictions, consult a qualified veterinarian before using new products.

13. Privacy

Customer information is collected and used only for processing orders, customer support, and improving our services. We do not sell or share personal information with third parties except where necessary to complete your order or comply with legal requirements.




14. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

WhiskerWorld

Email: businessmail1811@gmail.com

Phone: [your phone number]

Website: whiskerworld1.odoo.com

Business Hours: Monday – Sunday

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